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Miles Management

For Residents

Set up your rent payments

A step-by-step walkthrough of the resident portal, from your invitation email to your first automatic payment — with real screenshots at every step.

Setup, step by step

From invitation to your first payment.

  1. 1. Open your invitation email

    You'll receive a personal email invitation when your lease begins, or when your building joins the platform. The link is unique to you — there's nothing to sign up for on your own.

    The portal's invitation page, showing the property, unit, and rent amount for a pending invitation, with fields to create an account.

  2. 2. Create your account and accept the terms

    Enter your name and choose a password. You can also add a phone number and emergency contact — both optional, and you can fill them in later from your profile. Checking the agreement box confirms you accept the Terms of Service and Privacy Policy before continuing.

    The invitation form filled in with a name, password, and the Terms of Service and Privacy Policy agreement checkbox checked.

  3. 3. Review your lease at a glance

    Step 1 of the setup wizard shows your property, unit, lease term, due date, and what's owed each month. On a jointly-owed lease shared with roommates, this is the full rent — you'll choose your own personal payment amount in a moment.

    Setup wizard step 1, "Welcome — here's your lease at a glance," showing the property, unit, lease term, and monthly total owed jointly by three tenants.

  4. 4. Link your bank account

    Step 2 connects your bank through Stripe, our payments processor. Most banks link instantly; if yours doesn't, Stripe sends two small test deposits (a few cents) to verify the account — you'll enter the code from your bank statement a day or two later. Either way, your login credentials and account number are visible only to Stripe, never to Miles Management.

    Setup wizard step 2, "Link your bank account," with an explanation of instant verification versus micro-deposit verification and a button to connect a bank.

  5. 5. Choose autopay or one-time payments

    Step 3 asks how you'd like to pay: automatic monthly autopay (recommended — it's the surest way to avoid a late fee), or manual one-time payments you initiate yourself each month from your dashboard. You can switch between the two any time from the Payments page.

    Setup wizard step 3, "How would you like to pay?" with two options: monthly autopay (marked Recommended) and one-time payments.

  6. 6. Pick your payment day and amount

    Step 4 sets the day of the month autopay initiates (it defaults to your due date). If your lease is shared and owed jointly, you'll also see a suggested even split across everyone on the lease — coordinate with your roommates, then enter whatever amount you've agreed to pay; it's never locked to the suggestion.

    Setup wizard step 4, "Set up your autopay," showing the payment day field and an editable payment amount defaulted to an even three-way split of the lease total.

  7. 7. Review and authorize

    Step 5 summarizes everything — amount, payment day, schedule window, and your first payment date — before you commit. Scroll the ACH authorization text and check the box to confirm you're authorizing Miles Management to debit the amount and schedule shown.

    Setup wizard step 5, "Review & confirm," listing the property, amount, payment day, schedule, and first payment date, with the ACH debit authorization checkbox below.
  8. The ACH debit authorization checkbox checked, confirming authorization to debit the linked bank account for the amount and schedule shown above.

  9. 8. What happens next

    You're set. If you chose autopay, you'll see your first payment date right away, and Miles Management emails you before each payment initiates, when it starts, and when it completes — ACH transfers typically take a few business days to settle. If you chose manual payments, use Pay Now on your dashboard each month instead.

    The setup wizard's confirmation screen: "You're all set — autopay is active," showing the first automatic payment amount and initiation date.

Once you're set up

Maintenance requests and your lease.

  1. Submitting a maintenance request

    From your dashboard, open Maintenance and describe the issue — add photos if it helps. Your request goes straight to the maintenance coordinator, and you can track its status until the work is done. For a real emergency (fire, flooding, gas), call 911 or the office directly instead of using the portal.

    The tenant maintenance requests page, listing submitted requests with their status.
  2. The new maintenance request form open, with fields for a title, category, priority, and description.

  3. Viewing your lease

    Your dashboard shows a My Lease card linking straight to your signed lease document whenever one has been uploaded — view or download it any time. The full list, alongside any amendments or notices, is always available from Documents.

    The tenant dashboard showing a "My Lease" card with a link to view or download the lease document, above the current balance and payment details.
  4. The tenant documents page, listing shared documents with their category and status.
  5. A lease document's detail page, showing the document viewer for reading or downloading the file.

Still have questions?

We're glad to help.

For a broader overview and frequently asked questions — cost, security, roommate splitting, failed payments — see the Resident Guide. For anything else, email us at help@milesmgt.com and a person, not a ticket queue, will reply.

Tenant Login

Ready to pay rent the easy way?

If you’ve received your portal invitation, sign in to link your bank, set up autopay, and manage your lease online.

Tenant Login